At Om Travenza Tours, we believe travel is built on trust, care, and meaningful experiences. These terms are here to create clarity and ensure a smooth journey for both you and our team, so you can travel with confidence and peace of mind.

1. Scope & Agreement

These Terms & Conditions apply to all bookings made with Om Travenza Tours.
By confirming a booking and making payment, you agree to these terms.

They cover all services arranged by us, including accommodation, transport, guiding, permits, and travel experiences within Bhutan.

2. Booking & Payment

• A 20–30% deposit is required to confirm your booking 
• The remaining balance is due 30 days before travel 
• Bookings made within 30 days require full payment at confirmation 
• Payments are accepted via bank transfer or approved online methods 

3. Pricing

• Prices are quoted in USD unless stated otherwise 
• Inclusions are clearly mentioned in your itinerary 
• Prices may change due to: 
  • Government regulations 
  • Taxes or SDF updates 
  • Exchange rate changes 

4. Cancellation & Refund

If you cancel your trip:

• More than 30 days before arrival → Full refund (less bank charges) 
• 15–30 days before arrival → 50% charge 
• Less than 15 days before arrival → 100% charge 
• No-show or unused services → No refund 

If we cancel:

If a trip is cancelled due to operational reasons, we will offer:

• A full refund, or 
• A suitable alternative arrangement 

5. Changes to Your Booking

We understand plans can change.

• Requests must be made in writing 
• Changes are subject to availability 
• Additional costs may apply where relevant 

6. Force Majeure

Certain situations are beyond anyone’s control, including:

• Natural events 
• Government restrictions 
• Flight disruptions 

In such cases, we will do our best to support you with rescheduling or alternatives. However, refunds cannot always be guaranteed.

7. Travel Requirements

• A valid passport (minimum 6 months validity) is required 
• We will assist with Bhutan visa and permits 
• Please ensure all personal details provided are accurate 

8. Health & Safety

• Travel insurance is strongly recommended 
• Please inform us of any medical conditions in advance 
• Participation in activities is at your own comfort and responsibility 

9. Responsibility & Liability

We work closely with trusted partners (hotels, airlines, transport providers).

While we carefully select all services, we are not responsible for:

• Delays or changes by third parties 
• Loss, injury, or unforeseen incidents during travel 

10. Feedback & Concerns

If something doesn’t feel right during your journey, please let us know immediately so we can assist.

After your trip, feedback can be shared within 7 days.

11. Governing Law

These terms are governed by the laws of the Kingdom of Bhutan.